Refund policy

Last Updated: [1st December 2025]

At Torque & Trail, we strive to provide 100% genuine spare parts and accessories for your ride. We understand that issues may arise, and we're here to help.

However, we do not offer refunds. Instead, we provide replacements for defective, damaged, or incorrect items. Please read our policy carefully before making a purchase.

1. Eligibility for Replacement

You may request a replacement if: ✅ You received a damaged or broken product. ✅ The item is defective due to a manufacturing issue. ✅ You received the wrong product compared to what was ordered.

📌 Important: Replacement eligibility is subject to an internal quality check (QC) by our team, which can take up to 7 days after we receive the returned item.

2. Conditions for Replacement

For a smooth replacement process, please ensure:

  • The request is made within 48 hours of delivery.
  • The product is unused, with original packaging & tags intact.
  • Proof of damage (clear photos or videos) is shared with our team via [your email/WhatsApp].
  • The product is shipped back to us within 7 days of approval.

⛔ Replacements will NOT be provided if:

  • The product shows signs of installation, usage, or tampering.
  • The damage is caused by improper installation or external factors (not a manufacturing defect).
  • The request is made after 48 hours of delivery.

3. Preorder Policy

🚨 Important Notice for Preorders:

  • Preorder items, once ordered, cannot be refunded or cancelled.
  • All preorder sales are final. Please ensure you review product details carefully before placing a preorder.
  • Standard replacement policies (as outlined in Section 1) still apply to preorder items if they arrive damaged, defective, or incorrect.

4. How to Request a Replacement?

1️⃣ Contact Us – Email us at [your email] or WhatsApp us at [your number] within 48 hours of delivery. 2️⃣ Provide Details – Share your order number, issue description, and clear photos/videos. 3️⃣ Await QC Approval – Once we receive the returned item, our team will inspect it within 7 business days. 4️⃣ Replacement Confirmation – If approved, a replacement will be dispatched. If rejected, the same product will be returned to you.

5. Shipping & Return Costs

📌 Who covers return shipping?

  • If the issue is from our side (damaged/wrong product), we cover return shipping.
  • If the issue is due to a customer error (wrong order placed), return shipping costs are borne by the customer.

6. Exceptions & Special Cases

🚨 Non-Returnable & Non-Replaceable Items:

  • Electrical components (due to high risk of mishandling).
  • Custom or modified products.
  • Consumable parts (oils, lubricants, etc.).
  • Preorder items (no cancellations or refunds once ordered).

If you're unsure about a product's return eligibility, feel free to contact us before placing your order.

7. Contact Us

For replacement requests or further inquiries: 📧 Email: hello@torqueandtrail.com 📱 WhatsApp: 8668455040 📍 Address: Pune, India

We appreciate your understanding and cooperation. Ride worry-free with Torque & Trail – we've got your back! 🏍️🔥